Frequently Asked Questions
How registration, wholesale pricing, and online ordering work on usafireworks.com.
Who can create an account?
This is a wholesale ordering system for fireworks distributors, importers, and retailers in the United States. We serve business buyers only, and new accounts are reviewed by our team before they are activated.
How do I register an account?
Go to Register in the top menu and fill in your company name, EIN (optional), first and last name, email, phone, company and shipping addresses (optional), and the name of the sales representative who referred you (optional). Then choose a password and submit. You will see your username and a message that your account is pending approval.
Why can't I log in right after registering?
New accounts are reviewed before activation so that wholesale pricing stays available to verified business buyers only. Once approved, we will email you at the address you registered with.
How do I log in?
Click Login in the top-right corner and enter your username and password. After your account is approved, you will land in the ordering catalog.
How do I see wholesale prices?
Wholesale prices are visible only to approved, logged-in accounts. After you log in, prices and an "Add to order" button appear next to each product.
What is the minimum order quantity?
Each product has a minimum order of 10 cases. Orders generally ship as a full 40-foot container. If you would like to combine your order with another supplier's shipment (less-than-container load), that is allowed — a full container is not required in that case.
How do I place an order online?
- Log in and open Products.
- Browse or search for products, and enter a quantity for each item you want.
- Open your order and review the items.
- Enter your delivery details and the payment terms (down payment and balance).
- Submit the order. Our team will review it and follow up with you.
What are the payment terms?
Orders use a deposit-and-balance arrangement — you set a down-payment percentage when you submit, and the remaining balance is due before shipment. Final terms are confirmed with your sales representative.
How do I check my order status?
Log in and open My Orders. Each order shows its current status as it moves from submitted to approved to shipped.
How can I get help?
You can chat with our AI assistant right on this site, or contact your sales representative. Your representative's email and phone are shown on your My Profile page after you register and log in.
Can I update my company information?
Yes — log in and open My Profile, click Edit on the company & contact section, update your details, and save.
What languages are supported?
English and Spanish. Use the EN / ES toggle in the top menu.